Welcome to our new Middle East site! Join us as we celebrate 20 years of Altearah: One Colour, One Emotion.

Terms & Conditions

This page tells you information about us and the legal terms and conditions (“Terms & Conditions”) under which we sell any of the products (“Products”) listed on this website (“Website”) to you.

Information about us
This Website is owned and operated by Spadunya Distribution Middle East LLC a company registered in Dubai, UAE with its registered office at Al Barsha 1, P.O. Box 74036 Dubai, UAE (“We” or “Us” as the case may be).  For the purposes of these Terms & Conditions, the terms “We” and “Us” refer to Spadunya Distribution Middle East LLC.  When you purchase Products from our Website, you will be entering into a contract.

Website terms and conditions
These Terms & Conditions apply to your use of the Website. By accessing, browsing, using or registering on our Website, you confirm that you have read, understood and agree to these Terms & Conditions in their entirety. Please check this page regularly to determine whether our Terms & Conditions have been updated – any new terms will automatically be effective when they are published on this Website.

We reserve the right to:

    • amend our Terms & Conditions;
    • refuse any user access to our Website;
    • terminate user accounts;
    • modify or withdraw (temporarily or permanently) this Website without notice; or
    • cancel customer orders at our discretion.


You may register as a customer of the Website and as part of the registration process you will need to select a password which is in accordance with our password policy. You are solely responsible for the security of your password and account. You agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. We will be storing your information to be able to make your experience with our brand better.

Intellectual property
All copyright, trademarks and other intellectual property rights in all material, content or software supplied as part of our Website, including emails or any other form of communication with you is protected by international copyright and database right laws and shall remain at all times vested in Us or where relevant.
You are permitted to use this material only as expressly authorized by Us. You may not extract and/or utilize the whole or any part the Website without our express written consent.
We may provide the functionality to allow customers to provide Product ratings and reviews (“User Content”) in relation to the Products. If so, customers are solely responsible for such User Content, and you warrant that any User Content you post is accurate and that you are the sole author. We do not necessarily review User Content prior to it being posting and it may not reflect our views or opinions. You hereby assign to us all intellectual property rights in any User Content you post on the Website. We make no warranty as to the accuracy or reliability of such User Content. We reserve the right to remove User Content which in our sole opinion is deemed to be incorrect, offensive, illegal or otherwise unacceptable. User Content which provides negative reviews of Products will generally be deemed acceptable when objective, not otherwise in breach of these Terms & Conditions and posted by a verified customer.
The brand names and logos indicated on our Website and all related emails are owned by Us.

Limitation of liability
While we will use reasonable endeavors to verify the accuracy of any information we place on our Website, we make no warranties, whether express or implied in relation to its accuracy or in relation to any transaction that may be conducted on or through the Website, in our stores or with customer services (including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade).

Although our Website follows high levels of Information Security Standards, we make no warranty that our Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, We disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these Terms & Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms &Conditions.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Entire Agreement
These Terms & Conditions set out the entire agreement between you and Us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Any matter that arises out of your use of our Website shall be governed by the applicable laws in the territory in which you are registered to use our Website and shall be subject to the exclusive jurisdiction of the courts of that relevant territory.

If you breach these Terms & Conditions and we take no immediate action, this does not mean that We will not be entitled to assert our rights and remedies at a later date.

Each provision of these Terms & Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Cancellation & Refund
If you wish to cancel your order, you may do so by calling our Customer Service department +971 4 3995930 during working hours and within 12 hours of having placed it.

  • If you paid by credit card or debit card and you have cancelled in accordance with this clause then we will reverse the authorization or process a refund transaction as soon as possible. We are not responsible for how long this refund transaction will take to be reflected on your account as this is dependent on bank processing procedures.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

Return & Exchange Policy
In accordance with global retail industry standards, we are unable to accept returns of skincare products. In the case of faulty, damaged or incorrectly supplied goods, we may offer you a replacement product or a full refund, including any delivery charges you paid for. In order to process this policy, you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.
Refunds: Subject to the above inclusions, we will process a refund upon receipt of the returned faulty, damaged or incorrectly supplied goods.

Shipping/Delivery Policy
Policy for delivery of multiple shipments, Delivery TAT (where applicable)
We offer shipping within the Middle East.

For UAE:

Shipment Method Estimated Delivery Time Order Total Shipment Cost
Standard Shipping 1-3 business days Below 200 AED 30 AED
Free Shipping 1-3 business days 200 AED or above Free

For Dubai deliveries:

A delivery charge of AED 30 will be applied for all orders below AED 200. Orders of AED 200 and above will receive free shipping. Orders received before 12pm will be processed and shipped on the same business day with estimated delivery between 1-2 business days. Orders received after 12pm will be processed the next business day with delivery within 2 business days.
Outside of Dubai: All orders to Abu Dhabi are processed and shipped within 1-3 business days, excluding Fridays and major holidays. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 2-4 business days, excluding Fridays and major holidays.

Outside UAE:
Shipping charges will be calculated upon checkout and our office will contact you with the estimated delivery time. All fees imposed during or after shipping are the responsibility of the customer.